Phone Case Direct LLC – Refund Policy We want you to love your phone case and accessories. If you are not completely satisfied with your purchase, we are here to help. 30-Day Return Window You have 30 calendar days from the date your order is delivered to request a return. To be eligible for a return: 1. Item(s) must be unused, in the same condition that you received them, and in their original packaging. 2. Proof of purchase (order number or purchase receipt) is required. How to Initiate a Return 1. Email our support team at contact@phonecasedirect.com with your Order Number and reason for return. 2. Once your return request is approved, our team will provide you with instructions. 3. Do not send returns without contacting us first. Return Shipping Costs - Customer Responsibility: For standard returns (e.g., changed mind, wrong item/size ordered), the customer is responsible for paying return shipping costs. - Defective or Incorrect Items: If your order arrives damaged, defective, or incorrect, please notify us immediately with photos. We will provide a prepaid return label or issue a replacement at no extra charge. - Restocking Fees: We do not charge restocking fees on returned items. Refund Process 1. Once your return is received and inspected, we will send an email confirming receipt. 2. We will notify you of the approval or rejection of your refund based on item condition. 3. If approved, your refund will be processed immediately to your original method of payment. 4. Refunds typically take 3–5 business days to post to your bank or card account depending on your financial institution. Contact & Physical Business Address Business Name: Phone Case Direct LLC Email: contact@phonecasedirect.com Phone: (626) 806-0816 Physical Address: 5925 Hart Ave, Temple City, CA 91780